Privacy Policy

Cyber Planet ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.

By using our services or website, you consent to the practices described in this policy.

We collect the following types of information:

Personal Identification Information: Name, National ID or passport number, address, phone number, and email address collected at the time of service registration. Billing Information: Payment records, bank account or mobile banking details used for billing and collections. Technical Data: IP addresses assigned to your connection, MAC addresses of registered devices, bandwidth usage data, and connection timestamps for network management and troubleshooting. Communication Records: Records of support requests, complaints, and correspondence you have with us.

We use the information we collect to:

(a) Provision, manage, and support your internet and related services; (b) Process billing and verify payments; (c) Communicate with you about your account, service updates, or technical issues; (d) Monitor network performance, diagnose faults, and protect network security; (e) Comply with legal obligations, including requests from law enforcement authorities under Bangladeshi law; (f) Improve our services and understand how customers use our network.

We do not sell or rent your personal information to third parties for marketing purposes.

We may share your information with:

Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, infrastructure providers), bound by confidentiality agreements. Legal Authorities: Government agencies, regulators, or law enforcement when required by law or to protect the rights, property, or safety of Cyber Planet, our customers, or the public. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Billing and account records are typically retained for a minimum of five years in accordance with applicable Bangladeshi financial regulations. Technical logs are retained for shorter periods based on operational necessity.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include access controls, encrypted storage for sensitive data, and regular security reviews.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the right to:

(a) Access the personal information we hold about you; (b) Request correction of inaccurate or incomplete information; (c) Request deletion of your personal data where we no longer have a lawful basis to retain it; (d) Object to the processing of your data in certain circumstances; (e) Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details in Section 9 below.

Our website may use cookies and similar technologies to improve your browsing experience, analyze traffic, and understand how visitors interact with our site. You can control cookie settings through your browser preferences.

We do not use cookies for targeted advertising.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

Email: cyberplanet1976@gmail.com Phone: +880 1619 668127 Address: 19/E, 1st Colony, Lalkuthi, Mazar Road, Mirpur-1, Dhaka-1216, Bangladesh