Question 1

What internet packages do you offer?

Accepted Answer

We offer a range of fully dedicated fiber broadband packages to suit every need, from home users to large businesses. All packages include unlimited data, 24/7 support, and free installation. Visit our Pricing section for details or contact us for a custom plan.

Question 2

Is the data truly unlimited with no throttling?

Accepted Answer

Yes. Every Cyber Planet package includes genuinely unlimited data with zero throttling at any time of day. We believe in transparent, honest broadband: the speed you pay for is the speed you get.

Question 3

What areas do you currently serve?

Accepted Answer

We currently serve homes and businesses across Mirpur, Dhaka, with offices at Lalkuti (Mirpur-1) and Mirpur-2. We are expanding our coverage area. Contact us to check availability at your address.

Question 4

How long does installation take?

Accepted Answer

We offer same-day connection setup in most cases. Once your package is confirmed, our team will visit your location, run the fiber, and have your connection live, typically within a few hours.

Question 5

What is a dedicated fiber connection?

Accepted Answer

Unlike shared broadband where your bandwidth is split between many users, a dedicated fiber connection gives you the full subscribed speed exclusively for your home or office. This means consistent performance regardless of the time of day.

Question 6

What is your network uptime guarantee?

Accepted Answer

We guarantee 99.9% network uptime on all plans. Our infrastructure is monitored 24/7 and we respond to any outages immediately. In the rare event of an issue, our local team is on the ground fast.

Question 7

How do I pay my bill?

Accepted Answer

You can pay your monthly bill online via our Bill Payment portal (linked in the top navigation), or visit either of our branch offices in person. We accept mobile banking and cash payments.

Question 8

Do you offer packages for businesses?

Accepted Answer

Yes. We have tailored plans for small businesses, offices, and commercial buildings, including dedicated server hosting, IP telephony, and CCTV systems. Contact us and we will design a package around your needs.

Question 9

What support is available if I have an issue?

Accepted Answer

Our technical support team is available 24 hours a day, 7 days a week. You can reach us by phone, email, or by visiting one of our branches. For urgent issues, our on-ground team can be dispatched to your location.

Question 10

Can I upgrade or downgrade my package?

Accepted Answer

Absolutely. You can change your package at any time with no penalty. Simply contact our support team and we will process the change, typically effective from your next billing cycle or immediately on request.

Question 11

Do you install CCTV and other services separately?

Accepted Answer

Yes. Our CCTV installation, IP Phone, fiber cable, and server hosting services are available as standalone offerings or bundled with an internet package. Contact us for a custom quote.

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